STYLNN® Return & Damage Policy

30‑Day Satisfaction Guarantee

  • Eligibility: All STYLNN® products are eligible for return or exchange within 30 days of delivery.
  • Condition: Items must be in new, unused condition with all original packaging and documentation.
  • Process: Contact our Customer Care team at support@stylnn.com.

Free Return Shipping

  • Coverage: STYLNN® covers the cost of return shipping for all eligible returns within the 30‑day window.
  • Method: We’ll provide a prepaid label and coordinate pickup through our trusted logistics partners.

Full Refunds

  • Refund Method: Refunds will be issued to the original form of payment.
  • Processing Time: Allow up to 7 business days after receipt and inspection.

Exchanges & Store Credit

  • Exchange Process: Prefer a different style, size, or fabric? We offer hassle‑free exchanges within 30 days.
  • Store Credit Option: If you choose not to exchange, we can issue store credit valid for 12 months.

Custom & Made‑to‑Order Items

  • Policy: Eligible for return or exchange within 30 days if unused and in original condition.
  • Restocking Fee: 10 % applies to custom orders returned for reasons other than defects or damage.

Defective or Damaged Items

  • Reporting: Notify us within 7 days of delivery if your item arrives damaged or defective.
  • Resolution: We’ll arrange a replacement or full refund, including return shipping at no cost.

How to Initiate a Return or Exchange

  • Email: Contact us at orders@stylnn.com with your order number and reason for return.
  • Phone: Call our Customer Care team at 323‑610‑2131 for assistance.

💡 Why Choose STYLNN®?

Customer‑Centric Approach: We prioritize your satisfaction and make the return process seamless.

Sustainable Practices: Our eco‑friendly approach extends to returns, minimizing environmental impact.

Transparent Policies: Clear, straightforward terms — no hidden fees or complications.

At STYLNN®, we stand behind the craftsmanship of our furniture. If you’re not satisfied, we’ll make it right.

Returns

Standard STYLNN® Products: We offer 30‑Day Free Returns on eligible purchases made directly from our site.

  • Custom Furniture: Because each piece is made to order, fully custom furniture is non‑returnable.
  • Clearance Items: All clearance items are final sale and cannot be returned.
  • Orders Over $8,000: Returns on products over $8,000 are subject to a 20 % restocking fee.
  • Hawaii & Alaska Orders: Customers may return items, but return shipping costs are the customer’s responsibility. The 30‑Day Free Return policy does not apply to these states.

Damages

All products are packaged in triple‑layer protective packaging. In the rare event of damage, follow these steps:

  • Major Freight Damages:

    Inspect before signing for delivery. If the box or product appears damaged:

    1. Take clear photos of the damage.
    2. Refuse delivery.
    3. Email photos to info@stylnn.com immediately.
  • Minor Damages (Not Freight Related):

    Examples include a broken leg, torn dust cover, or small fabric tear.

    1. Take clear photos of the issue.
    2. Accept delivery.
    3. Email us at info@stylnn.com. Our team will coordinate a repair or replacement through a local expert.

Furniture Fit Policy

Please measure carefully before placing your order — including doorways, staircases, hallways, and elevators. If furniture does not fit upon delivery:

  • You may return it at the customer’s expense.
  • A 20 % restocking fee will apply.

Return Requirements

  • Items must be unused, undamaged, and in their original condition.
  • Products must be returned in the original packaging and box.
  • Returns due to normal wear and tear cannot be accepted.

Need Help?

Our Customer Care team is here to assist you.

📧 Email: info@stylnn.com

📞 Call: 323‑610‑2131

At STYLNN®, your satisfaction means everything to us. If your order arrives defective or damaged, we will make it right.